We're pretty serious about keeping your info safe. Here's the full scoop on how we handle your personal details.
Last Updated: October 28, 2025
Your privacy matters
Got questions? We're here to help clarify anything.
Welcome to Lumirion Empire Hotel. Look, we get it - nobody really enjoys reading privacy policies. But this one's important because it explains how we handle your personal information when you book a room, dine with us, or just browse our website.
We're committed to protecting your privacy and being transparent about what we do with your data. This policy applies to all our services - whether you're staying in one of our premium suites, getting a massage at our spa, or hosting a conference here.
By using our services or visiting our site, you're agreeing to the practices described here. If something doesn't sit right with you, please reach out before booking - we're happy to chat about any concerns.
When you make a reservation or create an account, we'll ask for stuff like your name, email, phone number, and address. If you're booking a room, we'll need payment info too. Nothing crazy - just what we need to get you checked in.
Our website collects some technical info when you visit - things like your IP address, browser type, and which pages you looked at. It helps us figure out what's working and what's not on our site.
When you stay with us, we take note of your preferences - like if you want a room on a higher floor or if you're allergic to certain foods. We keep track of this stuff so your next visit is even better.
If you email us, call, or chat with our team, we'll keep records of those conversations. It's helpful for follow-ups and making sure we're actually solving any issues you might have.
Here's what we actually do with your info:
We won't sell your personal info to random third parties. That's not how we operate here.
We're pretty protective of your data, but there are times when we need to share it with others:
We work with trusted partners who help us run things - payment processors, booking systems, email services, that sort of thing. They only get access to what they need to do their job, and they're required to keep your info secure.
If we're legally required to share info - like with law enforcement or regulatory bodies - we'll comply. We're not fans of this, but sometimes there's no choice.
In the unlikely event that Lumirion Empire Hotel is sold or merged with another company, your information would be transferred to the new owners. We'd let you know if this happens.
If you've asked us to share your info with someone specific - like booking through a travel agent - we'll do that. Otherwise, your data stays with us.
Like pretty much every website out there, we use cookies. No, not the chocolate chip kind - the digital ones that help our site work properly.
These are necessary for basic functions - like keeping you logged in or remembering what's in your booking cart. Can't really turn these off if you want the site to work.
These help us understand how people use our site - which pages get the most visits, where folks are clicking, that kind of thing. It's all anonymous data that helps us make improvements.
These remember your choices - like language preferences or display settings - so you don't have to set them every single time you visit.
You can manage cookie preferences through your browser settings. Just know that blocking some cookies might make certain features not work as well.
We take security seriously around here. Your personal information is protected using industry-standard encryption and security measures.
Our systems are regularly updated and monitored for vulnerabilities. Payment information is processed through secure, PCI-compliant payment gateways - we don't actually store your full credit card details on our servers.
Our staff members only have access to the information they need to do their jobs. Everyone's trained on privacy practices and signs confidentiality agreements.
That said, no system is 100% foolproof. We do everything we can to protect your data, but we can't guarantee absolute security. If we ever detect a breach that affects your information, we'll let you know right away and tell you what steps we're taking.
You've got rights when it comes to your personal data. Here's what you can do:
Want to know what data we have on you? Just ask. We'll provide a copy of your personal information within a reasonable timeframe.
If something we have on file is wrong, let us know and we'll fix it. You can update most of your info through your account settings.
You can request that we delete your personal information. We'll do so unless we're legally required to keep it (like for tax records).
Not interested in hearing about special offers? No problem. Every marketing email has an unsubscribe link, or you can contact us directly.
You can request a copy of your data in a commonly used format if you want to transfer it elsewhere.
To exercise any of these rights, shoot us an email at reservations@lumirionempire.info or give us a call at (604) 555-8847. We'll respond as quickly as we can.
We're based in Vancouver, Canada, but we sometimes work with service providers in other countries. Your information might be processed or stored outside of Canada.
When we transfer data internationally, we make sure it's protected according to Canadian privacy standards. We use contracts and safeguards to ensure your information gets the same level of protection no matter where it's processed.
If you're visiting from outside Canada, just know that by using our services, you're agreeing to have your data transferred to and processed in Canada, where privacy laws might be different from your home country.
Our services aren't directed at kids under 13, and we don't knowingly collect personal information from children. If you're under 13, please have a parent or guardian make bookings on your behalf.
If we discover we've accidentally collected information from a child under 13, we'll delete it as quickly as possible. Parents who believe their child has provided us with personal information can contact us, and we'll take care of it.
We might update this privacy policy from time to time. When we do, we'll change the "Last Updated" date at the top of this page.
If we make any major changes - especially ones that affect how we use your information - we'll let you know more prominently. Maybe through an email or a notice on our website.
It's a good idea to check back here occasionally to stay informed about how we're protecting your information. Continued use of our services after changes means you're cool with the updated policy.
Got questions about this privacy policy or how we handle your data? We're here to help.
1288 West Georgia Street
Vancouver, BC V6E 4R8
Canada
We'll do our best to respond to all privacy-related inquiries within 30 days. If you're not satisfied with our response, you can also contact the Office of the Privacy Commissioner of Canada.
We know legal documents can be a bit dense. If you need clarification on anything in this policy or have specific concerns about your privacy, don't hesitate to reach out. We're happy to walk